Shipping Policy

Thank you for visiting and shopping at Royal Threads UK. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING (UNITED KINGDOM)

Processing Time: 1 business day
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery Time: 2-3 business days
Standard delivery within the United Kingdom takes 2-3 business days from the date of shipment.

Shipping Costs: FREE
We offer free shipping on all orders within the United Kingdom.

INTERNATIONAL SHIPPING

We currently ship to select European countries. International orders are processed within 1 business day, with delivery times varying by destination (typically 5-10 business days).

International shipping rates are calculated at checkout based on your location.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using this number on the carrier's website.

If you have not received your tracking information within 2 business days of placing your order, please contact us at royalthreadslondon@gmail.com.

DELIVERY ISSUES

Lost Packages
If your tracking information shows that your package was delivered but you have not received it, please contact the shipping carrier first. If the carrier cannot locate your package, contact us at royalthreadslondon@gmail.com and we will work with you to resolve the issue.

Damaged Packages
If your package arrives damaged, please:
1. Take photos of the damaged packaging and items
2. Contact us immediately at royalthreadslondon@gmail.com
3. We will arrange for a replacement or refund

Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you've entered an incorrect address, contact us immediately at royalthreadslondon@gmail.com and we will attempt to update it before shipment.

CUSTOMS AND IMPORT DUTIES

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

If you have any questions about our Shipping Policy, please contact us:
- Email: royalthreadslondon@gmail.com