FAQ's
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about shopping with Royal Threads UK.
ORDERING & PAYMENT
Q: How do I place an order?
A: Simply browse our collection, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, Paypal and other secure payment methods through our payment processor.
Q: Is it safe to use my credit card on your website?
A: Absolutely! We use industry-standard SSL encryption to protect your payment information. Your security is our top priority.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed within 1 business day. If you need to modify or cancel your order, please contact us immediately at royalthreadslondon@gmail.com. We'll do our best to accommodate your request if the order hasn't been processed yet.
Q: Do you offer gift cards?
A: Gift cards are coming soon! Stay tuned to our website and social media for updates.
SHIPPING & DELIVERY
Q: How long does shipping take?
A: We process orders within 1 business day and deliver within 2-3 business days across the UK.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders within the United Kingdom.
Q: Do you ship internationally?
A: Yes, we ship to select European countries. International delivery times vary by location (typically 5-10 business days). Shipping costs are calculated at checkout.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. Use this number to track your package on the carrier's website.
Q: What if my package is lost or stolen?
A: If your tracking shows delivery but you haven't received your package, please contact the carrier first. If they can't locate it, email us at royalthreadslondon@gmail.com and we'll work to resolve the issue.
Q: My package arrived damaged. What should I do?
A: We're sorry to hear that! Please take photos of the damaged packaging and items, then email us immediately at royalthreadslondon@gmail.com. We'll arrange a replacement or refund.
RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused, in original condition, with all tags attached.
Q: How do I return an item?
A: Email us at royalthreadslondon@gmail.com with your order number and reason for return. We'll provide return instructions within 24 hours.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is damaged or defective.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Q: Can I exchange an item?
A: We currently offer refunds rather than direct exchanges. You can return your item for a refund and place a new order for the item you'd like.
Q: What if I receive a defective item?
A: Contact us immediately at royalthreadslondon@gmail.com with photos. We offer either a full refund upon return or a 50% refund if you choose to keep the item.
PRODUCTS
Q: How do I know what size to order?
A: Each product page includes detailed size information. If you're unsure, email us at royalthreadslondon@gmail.com and we'll help you choose the right size.
Q: Are the colors accurate on the website?
A: We strive to display colors as accurately as possible, but please note that colors may vary slightly depending on your device's screen settings.
Q: How do I care for my items?
A: Care instructions are included with each product. Generally, we recommend hand washing or gentle machine wash in cold water for best results.
Q: Are your products suitable for sensitive skin?
A: Our products are made from high-quality materials. If you have specific concerns about materials or allergies, please contact us before ordering.
Q: Do you restock sold-out items?
A: We regularly restock popular items. Sign up for our newsletter or follow us on social media to be notified when items are back in stock.
ACCOUNT & PRIVACY
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders easily and save your information for faster checkout.
Q: How do you protect my personal information?
A: We take your privacy seriously. Please read our Privacy Policy for detailed information on how we collect, use, and protect your data.
Q: Can I unsubscribe from your emails?
A: Yes, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email we send you.
WHOLESALE & BUSINESS
Q: Do you offer wholesale pricing?
A: Yes! For wholesale inquiries, please email us at royalthreadslondon@gmail.com with "WHOLESALE" in the subject line.
Q: Can I become a brand ambassador or affiliate?
A: We're always looking for passionate individuals to represent our brand. Email us at royalthreadslondon@gmail.com with "PARTNERSHIP" in the subject line.
STILL HAVE QUESTIONS?
If you didn't find the answer you were looking for, please don't hesitate to contact us:
Email: royalthreadslondon@gmail.com
Response Time: Within 24 hours during business days
We're here to help make your shopping experience as smooth and enjoyable as possible!